How Ordering Works & What To Expect

Everything You Need To Know About Ordering From Coco Shoes

Find answers to common questions, track your order, and enjoy a smooth shopping experience with Coco Shoes.

Order Process

🛒Place Order
↓
📷Receive QC Photos
↓
✅Approve QC
↓
✈️Shipment
↓
📦Tracking Number
↓
🏠Delivery

Typical Timeline

Step	Time
QC Photos	2-6 Days
Tracking Available	2-3 Days After Shipment
Delivery	9-18 Days After Shipment

Delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or holiday seasons.

Common Questions / FAQ

Before Payment

Having trouble making a payment?

If you're experiencing payment issues, please contact our customer support team and we'll be happy to assist you.

Which payment methods we accept?

We accept the following payment methods:

Major credit cards: Visa, MasterCard, JCB
Digital wallets: PayPal, Crypto

After Payment

Can I change my order details?

Yes.

If you have not yet received your QC photos, you may contact customer service to change:

Product style
Size
Shipping address
Recipient information

No refund is required for these changes.

When will I receive my QC photos?

Estimated QC processing times:

Shoes: 2–5 business days
Clothing: 3–6 business days

What if I'm not satisfied with the QC photos?

If you're unhappy with the QC photos or notice an error in your shipping information, simply reject the QC and contact customer support.

Our team will help arrange a replacement or update your shipping details before dispatch.

After Shipment

📦 Order Shipped
↓
🌎 International Transportation
(1–3 Business Days)
↓
🔍 Tracking Number Available
(Label Created / Awaiting Package)
↓
🛃 Customs Clearance
(Tracking May Not Update)
↓
✈️ Arrives in Destination Country
↓
🚚 Local Carrier Receives Package
(Status Updates Begin)
↓
📍 In Transit
↓
🏠 Delivered

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

You can enter your tracking number on our Track My Order page to view the latest shipping updates.

I haven't received a tracking number yet？

Tracking information is typically available within 3 business days after shipment.

You may also find your tracking number on your QC link or in your account order details.

Why does my tracking show "Label Created"?

This is completely normal and does not mean your package is lost. After shipment, packages first undergo international transportation and customs processing before being scanned by the local carrier.

Tracking updates usually begin once the package reaches the destination country and is handed over to the local carrier.

My tracking status shows an exception or return?

Please check with neighbors, family members, your mailbox, or building management first. If you still cannot locate the package, contact us and we will assist with the carrier investigation.

My package shows delivered, but I haven't received it?

Please contact customer support immediately.

Our team will help investigate the issue and work with the carrier to locate your package.

After Delivery

I received the wrong item or I'm not satisfied with my order？

Wrong Item Received
Size Issue
Shipping Damage
Exchange Request

We offer exchange services for eligible items.

To qualify for an exchange:

Items must be unused
Original tags must remain attached
Original packaging must be included

Please contact our customer support team within 7 days of receiving your order and we'll assist you with the exchange process.